# Getting Started

## Getting Started

### Your First 10 Minutes

Welcome to Rinsebase. Here's how to get your cleaning business running in under 10 minutes.

#### Step 1: Create Your Account

1. Go to [app.rinsebase.com](https://app.rinsebase.com)
2. Click **Start Free Trial**
3. Enter your name, email, and password
4. Choose your company name and subdomain

#### Step 2: Add Your First Client

1. Click **Clients** in the sidebar
2. Click **+ New Client**
3. Enter their name, email, and phone
4. Add their property address
5. Choose client type: Residential, STR, or Commercial

#### Step 3: Create Your First Job

1. Click **Schedule** in the sidebar
2. Click any day on the calendar or click **+ New Job**
3. Select the client and property
4. Set the date, start time, and end time
5. Choose a service type (Standard Clean, Deep Clean, etc.)
6. Click **Create Job**

#### Step 4: Invite Your Crew

1. Go to **Team** in the sidebar
2. Click **+ Add Crew Member**
3. Enter their name, email, phone, and role
4. Click **Send Invite** — they'll get an email to download the app and log in

#### Step 5: Connect Payments

1. Go to **Settings > Payments**
2. Click **Connect Stripe**
3. Follow the Stripe onboarding flow
4. Once connected, invoices will have online payment links

That's it. You're running.

***

### Account Setup

#### Company Information

Go to **Settings > Company** to configure:

* **Company name** — appears on invoices and client portals
* **Phone and email** — displayed to clients
* **Logo** — upload your company logo (Pro and Enterprise plans)
* **Mileage rate** — set your reimbursement rate per mile for crew

#### Your Subdomain

During signup you chose a subdomain (e.g., `sparkle-cleaning`). This is used for:

* Your client portal URLs
* Your crew invite links
* Your booking page

To change it, contact support at <info@rinsebase.com>.

***

### Add Your First Client

#### Client Types

Rinsebase supports four client types:

* **Residential** — homeowners with regular cleaning schedules
* **STR (Short-Term Rental)** — Airbnb/VRBO operators with turnover cleaning
* **Commercial** — offices, businesses, facilities
* **Property Manager** — manages multiple properties for different owners

#### Adding a Client

1. Go to **Clients** in the sidebar
2. Click **+ New Client**
3. Fill in:
   * Full name
   * Email (required for portal invites and invoices)
   * Phone number
   * Client type
4. Click **Save**

#### Adding Properties

Each client can have multiple properties (addresses):

1. Select a client from the list
2. Scroll to **Properties**
3. Click **+ Add Property**
4. Enter the street address, city, state, and ZIP
5. Optionally add a **nickname** (e.g., "Lake House", "Downtown Condo")
6. The address is automatically geocoded for GPS verification

#### Property Photos

Upload a photo of each property so your crew can visually confirm they're at the right location:

* Click **Add property photo** under any property
* STR clients can upload their listing photo from the client portal
* Crew members can take a photo on their first visit from the mobile app

***

### Create Your First Job

#### From the Schedule

1. Click **Schedule** in the sidebar
2. Click on any day in the calendar
3. Fill in the job details:
   * **Client** — select from your client list
   * **Property** — choose which address
   * **Service type** — Standard Clean, Deep Clean, Move-in/out, etc.
   * **Date and time** — start and end time
   * **Crew needed** — minimum and maximum crew members
4. Click **Create Job**

#### From the Dispatch Page

Dispatchers and managers can also create jobs from the Dispatch page:

1. Click **Dispatch** in the sidebar
2. Click **+ New Job** in the top right
3. Same form as above

#### Assigning Crew

After creating a job, assign crew:

1. Click the job on the calendar
2. In the job panel, click **Assign Crew**
3. Select crew members from the dropdown
4. Mark one as the **Lead** if applicable

#### Default Crew

Set a default crew per property so jobs are automatically assigned:

1. Go to **Clients** > select a client > select a property
2. Open **Default Crew**
3. Select the crew members who usually clean this property
4. New jobs at this property will auto-assign these crew members