Getting Started

This guide covers creating your account, the setup wizard, and your first real clean. Most owners get through it in one sitting. Almost every step can be skipped and finished later.

Create your account

1. Go to app.rinsebase.com. If you land on the sign-in screen, click Don't have an account? Start free trial.
2. Enter your email and a password, then click Create account.
3. If Rinsebase asks you to confirm your email, enter the code we send you and click Confirm & continue. If it hasn't arrived, click Didn't get it? Resend code.

Every new account starts with a 14-day free trial with every Pro feature switched on. You don't need a credit card to start.

The setup wizard

Once you're in, a short wizard sets up your company. A progress bar along the top shows where you are. If you close the tab partway through, you pick up where you left off and don't have to start over.

1. Your company

Field	Notes
Your name, Company name	Required
Phone	Optional
Primary service area (City, State / Province)	Required. Sets your service area and time zone
Your Rinsebase URL	Required. Filled in from your company name, and you can edit it. It becomes the address of your public business site
How did you hear about us?	Optional

If you enter a Canadian province that uses GST or HST, you're also asked for your registration number, which gets printed on your invoices. If you aren't registered yet, tick the Not registered for GST yet box (it says HST in HST provinces). You can change both later in Settings.

Click Continue →.

2. Import your existing clients

If you already keep clients in another app, you can bring them over now. Pick a source: Taskbird, Jobber, HouseCallPro, ZenMaid, Google Contacts, or Excel / CSV. Each source shows where to find its export. Upload the CSV, then use Map your columns to match your columns to Rinsebase fields. Full name is the only required field.

Some exports have one row per job rather than one per client. Rinsebase merges those rows by email, then phone, then name, so each client comes in once.

To skip this step, choose Start fresh or click Skip for now →. You can import later from Settings → Import. For each source's export steps, see Switching from Competitors.

3. Review

This step appears only if you uploaded a file. You'll see the clients about to be created, plus a note about any duplicate rows that were merged. Click ✓ Import N clients → to create them, or ← Back to fix the mapping.

4. Connect a calendar

This step is where your schedule starts filling itself. If you clean for a short-term-rental client, enter:

• Client name
• Property nickname
• Your client's Airbnb / VRBO calendar link (iCal)

Then click ✨ Connect & fill my schedule. Rinsebase checks the link, pulls your client's upcoming reservations, and creates a clean for each checkout while you watch. Click + Connect another calendar to add more properties, or Looks great — continue → to move on.

The client is created as an STR client, and the property starts with just its nickname. Add the street address later on the property page.

Your client can also connect their booking software directly, so you never handle their login. See STR & Airbnb Sync for both methods.

To skip, click Skip — I'll connect a calendar later.

5. Get paid

Choose your Business country (United States or Canada; clients pay in USD or CAD), then click 🔗 Connect Stripe account. This opens Stripe in the same tab and brings you back to the wizard when you're done. You have two other options:

• Skip for now — I'll do this later. You can connect anytime in Settings → Billing.
• I invoice with QuickBooks or another tool — I don't need Stripe. This also removes the Stripe step from your dashboard checklist.

6. Invite your team

Add crew by Full name, Email (optional), and role (Cleaner, Lead, or Trainee). Click + Add another crew member for more rows. Anyone you add with an email gets an invite right away. Click Add crew & continue →, or Skip for now →.

Finish

The last screen shows a Quick start checklist of what you've done. Click Run my first clean → to open your dashboard. When you finish the wizard, Rinsebase also does three things:

• Adds sample data (a sample client, property, jobs and invoice) so the app isn't empty while you explore. A banner reading "You're exploring with sample data." stays up until you click Clear sample data. That removes only the sample records. The same control is under Settings → Account.
• Switches on a basic online booking form with default settings. Requests people submit land in Bookings.
• Sends you a welcome email.

Your dashboard's first-clean flow

Until you complete your first real clean, the top of your Dashboard shows a Your first clean card with a sample job:

1. Click ▶ Start the clean, then ✓ Mark complete. These are the same two actions your crew takes on every real job. You'll see the invoice appear. This sample doesn't save anything.
2. Click Now run my real one →. Rinsebase points you to the next step for your account: Add my first property →, Schedule a clean →, or Open my schedule → if a job is already on your calendar.
3. Under Then make it run itself, you'll find shortcuts to 📅 Connect a calendar, 👷 Invite your crew, and 💳 Connect Stripe.

The ✕ on the card hides it until you next sign in.

The setup checklist

A Setup checklist button sits in the corner of the dashboard. Open it to see your progress. Click any unfinished item to go straight to it.

1. Complete company settings: city, state and time zone, in Settings → Company
2. Add your first client
3. Add a property
4. Schedule your first job
5. Add a crew member
6. Connect Stripe. If you invoice another way, click I invoice another way — skip this.
7. Send a client portal invite
8. Run your first clean

You can minimize the checklist at any time. You can't dismiss it during your trial, but you can afterward. It disappears once every item is done.

Your first 10 minutes

The fastest way to get started is the quick-start form. Click Add your first client in the setup checklist (or Add my first property → on the first-clean card) and fill in:

• Who do you clean for?
• The property's address
• The Booking calendar link

Then click Connect & fill my schedule. For a residential client or a property with no calendar, click Residential client or no calendar? Add manually instead. You can also do each step yourself, as described below.

Add a client

1. Click Clients in the sidebar, then + Add client.
2. Enter a Name, plus Email and Phone if you have them. An email is needed for portal invites and emailed invoices.
3. Pick a Client Type, then click Add Client.

Client type	Use it for
Residential	Homeowners on a regular or one-off schedule
STR / Airbnb	A host whose short-term rentals you clean between guests
Commercial	Offices and other businesses
Property Manager	A company that manages many properties for different owners

Add a property

1. With the client open, click Add property.
2. Enter the Street address (required), plus City, State, ZIP, and a Nickname such as "Lake House".
3. For STR and Property Manager clients, you can also set Bedrooms, Bathrooms and Other spaces. Rinsebase uses these to build the property's checklist room by room.
4. Click Add property. The property's page opens so you can finish setting it up: default crew, pricing, checklist and calendar.

For everything else on the property page, see Clients and Properties.

Connect your client's calendar (Growth plan and up)

On an STR or Property Manager property's page, click 🔗 Connect this property's calendar. You can connect it one of two ways:

• Paste the calendar (iCal) link yourself. The panel shows where to find it in Airbnb and VRBO.
• Send your client the invite link. They open it on their own device and connect their calendar or booking software themselves, without logging in to Rinsebase. Their OwnerRez, Hospitable, Guesty or Hostaway account can connect directly, and you never handle their login.

Once connected, a clean appears on your schedule for each of your client's guest checkouts. For every detail, see STR & Airbnb Sync.

Create a job

1. Click Schedule in the sidebar, then + New job.
2. Choose what you're scheduling:

   • 🧽 Cleaning job: a clean for a client
   • 🧺 Laundry run (Growth plan and up): internal, with no client and no invoice
   • 📌 Task: an internal to-do, with or without a property
3. For a cleaning job, pick the Client and Property, then set the Service, Date, Start time and Duration.
4. Under Assign crew, tick who's going. You'll see an Estimated invoice price before you save.
5. Click Schedule job.

For repeating cleans, see How to Set Up Recurring Cleans. For more on the calendar views, see Scheduling.

Invite your crew

1. Click Team in the sidebar, then + Add crew member.
2. Enter Full name and Email (both required) and, optionally, Phone.
3. Pick a Role: Manager, Dispatcher, Lead cleaner, Cleaner, or Trainee.
4. Pick a Pay type and enter the rate:

   • Annual salary (bi-weekly)
   • Hourly
   • Per job
5. Set their Preferred language (English or Español), then click Add to team.

Your crew member gets an email with a link to create their password. The link is valid for 30 days. If it expires, or the email address was wrong, open them on the Team page and click ↺ Resend invite. After that, they sign in to the Rinsebase mobile app. See Crew Management for more.

Connect Stripe

1. Go to Settings → Billing.
2. Under Accept payments from clients, choose your Business country and click Connect Stripe →.
3. Finish Stripe's setup (business details and bank account). When you come back, the button reads ✓ Stripe connected.

Online payments switch on after your first completed clean, which is when a crew member clocks out on the job and adds a photo. Until then, invoices still send and you can record payments manually. If Stripe needs more information later, the button changes to ⚠ Repair setup →. See Billing and Payments.

Plans and your trial

Your trial runs for 14 days with every Pro feature on. You can choose a plan at any time in Settings → Billing → All plans: click Choose → during your trial, or Switch → afterward. Choosing during the trial doesn't end it early, and you won't be charged until it ends.

Plan	Crew included	Up to	Price	Founding-member price
Starter	3	5 crew	$39/mo	$19/mo
Growth	5	10 crew	$99/mo	$59/mo
Pro	10	19 crew	$199/mo	$99/mo
Scale	20	40 crew	$399/mo	$149/mo

• Founding-member rates went to the first 100 accounts and are locked in for life once you subscribe. The All plans card in Settings → Billing shows which rate applies to you, and the date to subscribe by if you haven't yet.
• Extra crew beyond your plan's included seats cost $20 per crew member per month ($15 for founding members). The owner never counts. You're billed on your highest crew count that month.
• Crew limits: at standard prices each plan covers up to the crew count in the table. Past it, Settings → Billing points you to the next plan, which costs the same or less at that size. Over 40 crew, email [e-mail] for a Scale quote. Founding members have no limits.
• What each plan includes is listed below the plans in Settings → Billing. Every plan includes crew SOS alerts. Growth adds calendar sync, auto-invoicing and laundry runs, among other features. Pro adds custom branding, per-property crew pay and the payroll export. Scale (formerly Enterprise) is fully white-label.
• When the trial ends without a plan, only Settings → Billing stays available until you choose one.

Related

• STR & Airbnb Sync
• Clients and Properties
• Crew Management
• Billing and Payments